1-Does Lafayette Engineering manufacture conveyors?
No. We are an integrator.
We do, however, partner with Hytrol, and other manufacturers to allow us the flexibility to offer each customer custom solutions for their price point and functionality.
Learn more about what we and our partners do here.
2-What type of support does Lafayette Engineering provide?
All of our projects come with a support agreement for one year after installation. We encourage all of our customers to sign a support agreement with us after that year is up to maintain seamless system support.
LEI offers two unique support contracts.
Advanced, which is 24/7 on call, and standard, which is 8:00 am to 5:00 pm EST.
If you do not have a support contract with us, you can easily sign up with us. You simply sign a non-support agreement, meaning that you pay hourly (minimum of two hours) for support calls.
We have a team of dedicated engineering professionals who handle support 24/7. The process is easy. When you call in for system support, a call center will take your information and relay that to our team. Once we have all the necessary information, one of our support engineers will contact you.
3-How many locations does Lafayette Engineering have?
We have FOUR locations currently.
Our headquarters are located in Danville Kentucky.
We have additional office locations in Ontario-California, South Plainfield-New Jersey, and Atlanta-Georgia. With multiple locations we are able to cover coast to coast and everywhere in between, to give our customers fast access to our team, no matter where they are.
We encourage our readers to reach out with any additional questions or suggestions for future FAQ articles. We are committed to continually enhancing our content and fostering a community of engaged readers. Together, we can build a knowledge-sharing platform that serves as a reliable resource for everyone.
If you don’t have a team of experts on your side to help you streamline your business, we would love to help you. Call us today at (844) 845-7580.
